Surveying your customers provides valuable information and JetCom can automate all aspects of the customer satisfaction management program. If any customer is dissatisfied steps can be taken to turn them around. Even if you don’t completely resolve an issue, by interacting with them you retain some of their loyalty.
The Customer Satisfaction Survey process is automated. Our system works with your data management system and can work with a combination of methods to collect customer satisfaction information via; email, image messaging, text or ringless voicemail.
It is easy and smart to know what your customers are actually thinking!
It is important to utilize the data you collect from your customers via survey to better understand if their expectations have been met. If a customer's experience was poor, then their are ways to turn that customer around.
A customer that has an unfavorable encounter at your shop but gets turned around can end up being one of your most loyal customers. A customer not turned around can potentially cause more harm by spreading their bad experience if not remedied. Customer Satisfaction Surveys are vital in maintaining your shops reputation.
CSI Survey emails are packed with value. Make the most out of every email sent. Embedded in your emails are buttons your customers can click on to easily refer a friend, request an appointment, go to your website, join your social media sites, and/or request a quote.
Once logged into the Control Tower the easy to follow process automates a custom designed survey method. We are just a click away to help with any questions.
Appointment Setting
Our appointment scheduling system is quick, easy and efficient. Customers can set their own appointments either on-line or on their mobile devices.
Surveys
Customer Satisfaction Surveys help grow your online reviews. Reviews can make or break the opportunity of obtaining a new customer. What do your reviews look like right now?
Ringless Voicemail
Send messages to your customers and have it go directly into their voicemail so they can retrieve it at their convenience.
Quote Quote Requests are a great way to investigate your customers questions with their account data in your shop management system records.
$99.00/ mo
$25.00 Setup Fee
Custom Reporting
User Dashboard
Real Time Notifications
Online Support
